Service Inclusions, Limitations & Compliance
This document is provided to promote transparency, define reasonable expectations, and support the safe and professional delivery of services.
It is not intended to avoid responsibility, but to clearly define the scope and reasonable limitations of professional responsibility.
- Scope of Services
1.1 Services are provided exclusively to residential properties (vacant or occupied) and include professional carpet cleaning and preventative pest treatment services, including end-of-lease treatments where requested.
1.2 Services are limited to conditions present, observable, and reasonably accessible at the time of attendance.
1.3 Services do not constitute restoration, remediation, mould removal, environmental decontamination, flood or water-damage restoration, structural drying, eradication programs, recolouring, sealing, or guaranteed-outcome services.
1.4 End-of-lease services are intended to support commonly applied property management compliance practices only and do not guarantee inspection approval, property manager satisfaction, or bond release.
- Property Access & Client Responsibilities
2.1 Services may be performed with the client present or via pre-authorised access arrangements (including key safes, lockboxes, meter boxes, or third-party key handling).
2.2 Responsibility for key security remains with the client or managing party. The service provider is not liable for loss, theft, or security matters beyond authorised access.
2.3 Where keys must be collected from or returned to a separate location, additional charges may apply.
2.4 The client must ensure:
- Safe and reasonable access
• Availability of electricity and water
• Removal of furniture, personal belongings, and valuables from service areas
2.5 Safe and lawful parking must be provided. Failure to provide suitable parking may result in delay, rescheduling, suspension, cancellation, or additional charges.
2.6 Paid parking fees are not included in quoted pricing and will be charged separately.
- Pricing, Variations & Cancellations
3.1 Any price provided prior to attendance is indicative only and based on standard conditions.
3.2 Final pricing is confirmed following professional on-site assessment and may vary due to:
- Property size or layout
• Level of soiling or contamination
• Pet-related contamination
• Access limitations
• Additional treatments requested or reasonably required
• Travel distance, stairs, apartment access, parking conditions, or time required
3.3 Any variation will be discussed and approved prior to commencement of additional work.
3.4 A minimum service charge applies.
3.5 Same-day cancellations incur a $130 cancellation fee.
4. Professional Assessment & Conditional Service
4.1 All services are subject to professional on-site assessment.
4.2 Where conditions may affect safety, materials, hygiene risks, or treatment effectiveness, the technician may modify the service method, proceed on a conditional basis, suspend, or decline the service.
4.3 Modified, conditional, suspended, or declined services do not create any guarantee of outcome.
4.4 Assessments rely on information provided at booking. Undisclosed, inaccurate, or misleading information may affect pricing, service process, or results.
4.5 Pre-inspection notes and any advice provided are intended to assist the client’s understanding only and do not constitute professional indemnity advice. No indemnity liability is accepted.
Severe Soiling, Pet Contamination & Mould
Where severe soiling, urine saturation, faecal contamination, or suspected mould or microbial growth is identified, services may be declined or strictly limited to surface-level improvement only. No outcome guarantee applies in such circumstances.
Odour Limitations
Odours caused by smoke, cooking oils, spices, pet contamination, perspiration, or other penetrative sources may be absorbed into fibres, backing, underlay, and building materials. Reduction may occur; full removal is not guaranteed.
Odour perception is subjective and may vary between individuals.
- Results & Environmental Factors
5.1 Services are delivered on a best-practice basis. Results depend on material type, age, condition, and environmental factors and are not guaranteed.
5.2 Cleaning improves hygiene and appearance only and does not restore materials to new condition or reverse wear, ageing, shading, fibre distortion, or permanent damage.
5.3 Shaggy or long-pile carpets may experience matting, shading, fibre distortion, or extended drying times.
5.4 Upholstery with pre-existing weakened seams or stitching may show visible changes before or after cleaning.
5.5 Rugs are cleaned on the front (surface) side only unless otherwise agreed in writing.
5.6 Builders’ stains (paint, silicone, adhesives, sealants, etc.) are excluded from standard services unless specifically requested and agreed.
5.7 Drying times and odour behaviour may be affected by humidity, ventilation, and temperature conditions beyond the service provider’s control.
- End-of-Lease Flea Treatment (Where Applicable)
6.1 Flea treatment is provided on a preventative residual surface basis targeting adult fleas present at the time of application.
6.2 It does not constitute structural eradication and does not guarantee permanent prevention of re-infestation.
6.3 Any minor surface residue or settling that occurs as part of normal and controlled application falls within the scope of standard treatment.
6.4 Cosmetic residual surface settling consistent with proper application procedures does not constitute property damage.
6.5 Interference by third parties (including wiping, cleaning, re-entry, ventilation changes, or surface disturbance) may reduce effectiveness. No responsibility is accepted for post-application interference.
6.6 Due to flea life cycle stages (including eggs and pupae), activity may reappear after treatment.
6.7 Certificates confirm service completion only and do not guarantee inspection approval.
Vacant Condition Limitation
Any limited post-treatment consideration applies strictly where the property remains vacant and undisturbed. Introduction of occupants, trades, furniture, cleaning, or environmental changes automatically terminates such consideration.
- Suspension, Delays & Consequential Matters
Where services are modified, suspended, or declined due to safety concerns, contamination, access issues, or utilities being unavailable or unsuitable, the service provider shall, to the extent permitted by law, not be liable for indirect or consequential loss, including but not limited to:
- Cleaning delays
• Moving delays
• Bond release delays
• Inspection rescheduling
• Business commencement delays
• Third-party scheduling conflicts
- Payment & Invoicing
8.1 Private clients: payment is due immediately upon completion.
8.2 Real estate or corporate clients: payment is due within thirty (30) days unless otherwise agreed in writing.
8.3 Card payments incur a 1.5% processing surcharge.
8.4 Tax invoices are issued in accordance with the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
- Liability, Warranty & Protection
9.1 Any limited warranty applies only where reasonable grounds exist and is valid for five (5) days from the date of service.
9.2 To the extent permitted by law, liability is limited to the value of the services actually paid.
9.3 No responsibility is accepted for pre-existing conditions, odour reactivation, staining, wicking, wear patterns, fibre distortion, shading, or post-service pest activity.
9.4 The service provider is not responsible for unsecured personal items left on the premises.
9.5 Photographic and/or video evidence taken before, during, or after service may be relied upon as accurate record of site condition.
9.6 Any goodwill gesture, refund, or discretionary consideration does not constitute admission of liability or waiver of rights.
9.7 The client agrees to indemnify the service provider for loss arising from inaccurate information provided at booking or post-service interference by third parties.
9.8 The service provider shall not be liable for delay or failure to perform services due to events beyond reasonable control, including weather, equipment malfunction, access restrictions, or utility failure.
- Dispute Resolution & Conduct
10.1 The parties agree to attempt good-faith resolution prior to commencing formal legal proceedings.
10.2 Where abusive, aggressive, threatening, or unreasonable conduct occurs (including shouting or intimidation), the service provider reserves the right to suspend or immediately cease service.
10.3 False, misleading, malicious, or defamatory public statements may constitute unlawful conduct. The service provider reserves the right to seek appropriate legal remedies where reputational harm occurs.
10.4 Nothing in this section limits rights available under the Australian Consumer Law.
- Australian Consumer Law Compliance
This document shall be construed and applied in accordance with Schedule 2 of the Competition and Consumer Act 2010 (Cth) (Australian Consumer Law) and any applicable State legislation.
Nothing in this document excludes, restricts, or modifies any rights, guarantees, or remedies that cannot lawfully be excluded.
© 2026 Kim’s Carpet Cleaning & Pest Control. All rights reserved.
