Service Inclusions, Limitations & Compliance - Carpet Cleaning & Flea treatment Perth

This document is provided to promote transparency, manage reasonable expectations, and support safe and professional service delivery.
It is not intended to avoid responsibility, but to clearly define the scope and limitations of professional responsibility.

Purpose of Service

1.1 Our services are provided exclusively to residential properties, whether vacant or occupied, and include professional carpet cleaning and preventative pest treatment services, including end-of-lease treatments where requested.
1.2 Services are limited to conditions present and observable at the time of attendance.
1.3 Services are not intended as restoration, remediation, eradication, mould remediation, environmental decontamination, flood or water-damage restoration, structural drying, or guaranteed-outcome services.
1.4 Where services are performed for end-of-lease purposes, they are intended solely to support commonly applied real-estate compliance practices and do not guarantee inspection approval or bond release.

Property Access & Client Responsibilities

2.1 Services may be carried out with the client present or via pre-authorised access, including key safes, lockboxes, meter boxes, or third-party arrangements.
2.2 Responsibility for key security remains with the client or managing party. We are not liable for loss, theft, or security issues beyond authorised access.
2.3 Where keys are required to be collected from or returned to a location other than the service site (including real-estate offices), additional handling or travel charges may apply based on distance and time involved.
2.4 The client is responsible for ensuring:

Reasonable and safe access to the property
Availability of electricity and water
Removal of furniture, personal items, and valuables from service areas prior to commencement
5 Parking Requirement: Safe and legal parking must be provided at or near the service site. Failure to do so may result in delays, rescheduling, suspension, or cancellation, and additional fees may apply.
2.6 Paid parking fees are not included in the service price and will be charged separately.

Pricing, Variations & Cancellations

3.1 All prices provided prior to service are indicative only and based on standard conditions.
3.2 Final pricing is confirmed following a professional on-site assessment and may vary due to:

Property size or layout
Level of soiling or contamination
Pet-related contamination
Access limitations or site-specific constraints
Additional treatments requested or required
3 Pricing may also vary depending on travel distance, property type (including apartments, units, or multi-level buildings), lift access, stairs, parking availability, and time required to access service areas.
3.4 A minimum service charge applies.
3.5 Same-day cancellations incur a $130 cancellation fee.

Professional Assessment & Conditional Service

4.1 All services are subject to professional on-site assessment.
4.2 Where conditions are identified that may affect health, safety, materials, or treatment effectiveness, the technician may modify the service method, proceed on a conditional basis, suspend, or decline the service as reasonably required.
4.3 Any service that is modified, conditional, suspended, or declined does not imply or create any guarantee of outcome.
4.4 Assessments rely on information provided at the time of booking. Undisclosed, inaccurate, or misrepresented conditions may affect pricing, service process, or results.

Severe Soiling, Pet Contamination & Mould

4.5 Where severely soiled or filthy carpets, significant pet-related contamination (including urine saturation or faecal matter), or suspected mould or microbial growth are identified, the service provider reserves the right to decline service or proceed strictly on a conditional basis.
4.6 In such cases, services are limited to surface-level improvement only, and no outcome guarantee is provided.

Odour-Related Limitations

4.7 Smoke-related odours may be absorbed into carpet fibres and building materials. Cleaning may reduce odour intensity but does not guarantee full removal, and odours may reappear.
4.8 Cooking, food, spice, and oil-based odours (including curry and cooking oils) may penetrate fibres, backing, underlay, and surrounding materials and cannot be guaranteed to be removed.

Results, Materials & Environmental Considerations

5.1 Service outcomes depend on materials, condition, and environmental factors present at the time of service and are delivered on a best-practice basis only. Results are not guaranteed.

Carpet & Furnishing-Specific Notes

5.2 Carpet cleaning improves cleanliness, hygiene, and appearance only. It does not restore carpets to a like-new condition or reverse wear, ageing, or permanent damage.
5.3 Shaggy / long-pile carpets may experience temporary matting, flattening, shading, or slower drying. Full pile recovery is not guaranteed.
5.4 Chairs and sofas with pre-existing weakened seams, stitching, or loose threads may show visible changes before or after cleaning.
5.5 Rugs are cleaned on the front (surface) side only.
5.6 Mattresses are cleaned on the top sleeping surface and up to three accessible sides where space allows. Areas blocked by headboards or fixed structures are excluded.
5.7 Tile and grout services provide general surface cleaning and visual improvement only. No sealing, recolouring, restoration, or stain-removal guarantee is provided.
5.8 Jute and sisal carpets are highly moisture-sensitive and are limited to dry-cleaning methods only. Wet or steam cleaning may be declined.
5.9 Builders’ stains (paint, glue, silicone, adhesives, etc.) are classified as wear and tear and are excluded from standard services unless specifically requested at additional cost.
5.10 Drying times, odour behaviour, and final results may be affected by humidity, ventilation, temperature, and moisture levels.
5.11 Windows may be left slightly open to assist drying unless otherwise instructed by the client.

End-of-Lease Flea Treatment (If Applicable)

6.1 End-of-lease flea treatment is provided on a preventative basis only and targets adult fleas present at the time of service.
6.2 Re-infestation may occur due to environmental factors or re-introduction.
6.3 Certificates confirm service completion for compliance purposes only and do not guarantee inspection outcomes.

On-Site Attendance & Right to Suspend Service

7.1 Where the client or authorised property manager is not present or contactable and serious contamination, access issues, or material concerns are identified, the service provider reserves the right to pause, suspend, or decline the service.
7.2 Where electricity or water supply is unavailable, unsafe, or unsuitable, service may be declined without prior notice or liability, to the extent permitted by law.

Payment Terms, Invoicing & Certificates

8.1 Private clients: payment is required immediately upon completion.
8.2 Real estate and corporate clients: payment is due within thirty (30) days.
8.3 Payment methods include cash, bank transfer, and Visa/MasterCard. Card payments incur a 1.5% processing surcharge.
8.4 Where the client is not present on-site, a deposit or full payment may be required prior to commencement.
8.5 Tax invoices and certificates are issued after full payment for private clients and may be issued on the day of service for real-estate or corporate clients.
8.6 All invoices are issued in accordance with the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

Warranty, Responsibility & Liability

9.1 A limited warranty applies only where reasonable grounds are identified and is valid for five (5) days from the date of service.
9.2 Re-visits are subject to service policy. Key collection and return are excluded and may incur a separate key-management fee.
9.3 No responsibility is accepted for pre-existing conditions, odour reactivation, staining, wicking, wear patterns, or post-service pest activity.
9.4 Liability is strictly limited to the services actually provided.
9.5 The service provider is not responsible for loss, theft, or damage of personal items, valuables, documents, or unsecured property left on the premises.
9.6 Photos and/or videos may be taken for record-keeping, quality assurance, training, and marketing purposes.
9.7 Subcontractors may be engaged. Any practical or insurance-related matters are handled within the subcontractor’s insurance coverage. This does not exclude responsibilities required by law.

Australian Consumer Law (ACL) Compliance

Nothing in this document is intended to exclude, restrict, or modify any rights or remedies available to consumers under the Australian Consumer Law, including:

Section 60 – Services supplied with due care and skill
Section 61 – Fitness for purpose (limited to expressly relied purposes)
Section 62 – Services supplied within a reasonable time
Section 64 – Consumer guarantees not to be excluded

Dispute Resolution & Conduct

11.1 Parties agree to attempt good-faith resolution prior to commencing formal legal proceedings.
11.2 False, misleading, or malicious public statements may constitute defamation.
11.3 Abusive, threatening, or unreasonable conduct may result in immediate cessation of communication or service provision.
11.4 This section operates subject to:

Australian Consumer Law
Fair Trading Act 2010 (WA)
Defamation Act 2005 (WA)
Criminal Code Act Compilation Act 1913 (WA)